History
     National Action Financial Services, Inc. (NAFS) was established in 1995 as a national collection agency and has continued to grow into the premier vendor for globally recognized credit card issuers, banks, auto lenders and debt buyers.
     We provide collection services in many verticals and across all stages of delinquency from 1st party to tertiary post charge-off. We have the experience, strategy and solutions to recover your delinquent accounts, including 1st party work, offshore, or small balance collections using unique, full service and cost effective automated-agents.
     NAFS has access to a robust IT department, infrastructure, and global resources to create and provide collection solutions that are customized to your needs.
     We continue to deliver the results that place NAFS as the true leader in the account receivables management industry.

NAFS Flash
Compliant collections, proven results
Experienced and tenured collectors
Client relations department with client
dedicated personnel
PHASE I and PHASE II training program including manager and leadership training to drive team performance
Complete compliance department with phone monitoring, screen capture and litigious debtor technology
Collection software provided by industry software experts utilizing the most updated computer platform available
Dedicated MIS and data warehouse personnel providing custom reporting and proper file transmissions
Certified disaster recovery plan with full off-site redundancy, off-site data storage, and backup generator
Full compliance with all federal, state and local regulations including updated training session for all collections personnel
Proven provider of solutions for all stages of debt in multiple verticals, with subject matter experts on-site in every location
Fully licensed and bonded including sister company with Canadian provincial licensing
Fully insured including coverage for all errors and omissions, employee dishonesty and business interruption
Multiple memberships in good standing with many industry trade organizations

Compliance
100 percent call recording on all inbound and outbound collection calls
On-site call monitors
All collectors are tested on the FDCPA via our proprietary on-line test
Quarterly and annually FDCPA re-testing for all employees
State law notifications on-screen advising the collectors of restrictions in the debtor's home state
Compliance update notifications which are delivered to the collection floor on a regular basis advising the collectors of updates and changes in the law
Weekly compliance meeting, including executive management to review complaints, regulatory issues and internal monitoring defects
Compliance database to track complaints by client, collector or complaint type
Bi-monthly training of veteran collection staff by the compliance department